Privacy policy

Privacy Policy

At MFX, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, securely, and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect personal information including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment information (processed securely by third-party payment providers)
  • IP address, browser type, and device information
  • Website usage data through cookies and analytics tools

We only collect information reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate order updates
  • Prevent fraud or suspicious transactions
  • Improve our website and customer experience
  • Send promotional emails or offers (only where permitted)

You may unsubscribe from marketing emails at any time.

3. Payments & Secure Checkout

We do not store your full credit card details on our servers.

All payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Afterpay, Stripe, or other authorised gateways.

These providers manage payment information under their own privacy and security policies.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information only where necessary with trusted third parties, including:

  • Shipping carriers and fulfilment providers
  • Payment processors
  • Website hosting providers
  • Marketing and analytics platforms
  • Professional advisers where required

We only share information necessary for those services.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • remember your preferences
  • understand website traffic
  • improve website performance
  • personalise content or advertising

We may also use services such as Google Analytics or Meta Pixel to understand customer behaviour and improve marketing performance.

You can disable cookies through your browser settings if preferred.

6. Marketing Communications

If you subscribe to our newsletter or opt in to receive updates, we may send emails regarding:

  • new arrivals
  • promotions
  • product launches
  • brand news

You can unsubscribe anytime by clicking the unsubscribe link in any email or contacting us directly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our website uses secure SSL encryption and reputable third-party platforms to protect customer data.

However, no online transmission can be guaranteed 100% secure.

8. Access & Correction

You may request access to personal information we hold about you, or request correction of inaccurate information.

To make a request, please contact us using the details below.

9. Retention of Information

We retain personal information only as long as reasonably necessary to:

  • fulfil orders
  • provide customer support
  • comply with taxation and legal obligations
  • resolve disputes
  • enforce agreements

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business changes, legal requirements, or service updates.

Any changes will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

MFX Customer Care

13. Australian Privacy Rights

Nothing in this policy limits any rights you may have under applicable Australian privacy laws.